Frequently asked questions

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PRODUCT

When viewing the article you will see details on availability. In case there is no stock, the purchase button will be disabled.
No. In our web store you will find exclusive items that can only be purchased online. All these products have a special label.
No. All exclusive items must be purchased online through our web store. After the purchase, you can pick up your order at your Party Fiesta shop.
Yes, on our website you will find the same prices as in our Party Fiesta shops. As an exception, orders placed as a company are subject to their own pricing policy and are applicable only to the online store.
No, prices and sale conditions for companies only apply in the online shop for businesses.
Sure! Send an email to info@partyfiesta.com with your request and we will try to find the product you are looking for. If it is a special order, you can also contact our Events Department by completing this form.
No, all balloons purchased on our website are sent uninflated. In addition, presenting the purchase receipt at any of our stores you can inflate your balloons paying an extra for inflation.
The inflation of balloons purchased outside of our stores has an extra charge. Therefore, if you bought balloons in our web store, do not forget to present the purchase ticket!

SHIPPING

We deliver all orders with Correos Express and the delivery time is approximately 24-48 hours to 48-72 hours for Peninsula and Balearic Islands, Monday through Friday. Currently we do not ship to other islands in the Canary Islands, Ceuta and Melilla.
Yes, you can pick up an order at a Party Fiesta Shop from 40€ purchase in Peninsula. The costs of store pickup and home delivery are the same. Once your order is at the shop, our staff will contact you by phone or e-mail to tell you that you can pick it up.
Shipments to Peninsula
Shipping typeShipping costsDelivery time
Standard home delivery€ 3.9924-48 business hours
Party Fiesta store pickup€ 2.5024-48 business hours
From 40€ of purchase delivery to home or in storeFree shipping24-48 business hours
Shipments to the Balearic Islands
Shipping typeShipping costsDelivery time
Standard home delivery€ 5.9948-72 business hours
From 60€ purchase home deliveryFree shipping48-72 business hours
We currently ship to Portugal, France and Germany.


Shipments to Portugal via Correos Express

Shipping type Shipping costs Delivery time
Standard home delivery€ 3.99

48-72 business hours

From € 60 purchase home delivery. FREE SHIPPING

48-72 business hours

 

Shipments to France and Germany via UPS

Shipping type Shipping costs Delivery time
Standard home delivery€ 4.99

48-72 business hours

From € 60 purchase home delivery. FREE SHIPPING

48-72 business hours

 

ORDER

No, there is no minimum amount to place an order. Note that depending on the amount there are shipping costs or not. Check the shipping terms here.
No it's not necessary, but we recommend it. This way you will not have to indicate your contact details each time you place an order, you can create lists with your favorite items, view your purchase history ... and have exclusive discounts!

After receiving the order, you have 14 business days to make the total or partial refund of the order. Contact us at info@partyfiesta.com info@partyfiesta.com indicating the reason for return and send the items in their original packaging to our warehouse:

PARTY FIESTA S.A.

C/ LLEVANT, 27 P.I. PLÀ DE FOGARS

08495 FOGARS DE LA SELVA

BARCELONA

SPAIN

If you received a defective or wrong product, we will process the collection and assume the shipping costs. Check the purchase conditions for more information.

No, we manage all returns exclusively online.
No, as soon as we receive the order, it is no longer possible to modify it. If you want to add products to your order you must place a new order with the missing items.
At the time of placing the order you can indicate a delivery address different from the billing address. If you want to change the delivery address once the order has been placed and sent, contact our Customer Service to change it in time.

PAYMENT

At Party Fiesta we are aware of the importance of Internet security. For that reason, we guarantee full safety for all your online purchases. Party uses insurance systems of leading financial institutions in electronic commerce payment. In this sense, confidential payment details are transmitted directly and encrypted (SSL) to the financial institution. Also, Party Fiesta we fulfil the Organic Law on Data Protection with our clear and transparent policy privacy.

At Party Fiesta we accept the following payment methods:

  • With VISA or Mastercard credit or debit card.
  • Via Paypal
No. These coupons are exclusively valid in our Party Fiesta shops.